Welcome to Reformed Pilates Co, we hope you enjoy your classes as much as we love teaching them.
General Studio Policies
Session purchases including (but not limited to) intro packs, promotions, casual classes, 5 class and 10 class passes all have relevant expiry periods. For the specific expiry date of your session purchase please check your account. It is your responsibility to be aware of the expiry date of any/all of your session purchases and Reformed Pilates Co does not take any responsibility for managing your expiry dates and is not under any obligation to provide you with notice of any session purchase expiry.
Reformed Pilates Co does not offer refunds on change of mind purchases or under any circumstance so please choose carefully. Only under extreme cases will Reformed Pilates Co provide an extension to session purchase expiry dates or offer a store credit. Reformed Pilates Co reserves the right to deny any request for extension. A store credit will be offered at the discretion of Reformed Pilates Co if you purchased the wrong pack and have not used any sessions out of the pack. There may be an additional surcharge for this to cover the cost of merchant fees.
Group class late cancellation policy: If you cancel a group class within 12 hours of that class being scheduled, this will be considered a ‘late cancel’ and that session will still be deducted from your membership plan or class purchase/pack. Studio circuit cancellation policy is 24 hours due to the small class size.
Clinical session late cancellation policy: If you cancel a studio/clinical session within 24 hours of that session being scheduled, this will be considered a ‘late cancel’ and that session will still be deducted from your pack.
Studio no show policy: If you book a group class or clinical session and fail to attend, that session will still be deducted and a no-show fee of $10.00 per class will be deducted from the credit card details Reformed Pilates Co has on file for you without prior warning. If this is charged and you attended the studio late missing the sign in at the start of class, the $10.00 charge will be credited to your account for your next purchase. If you fail to attend more than three classes you have booked into, your booking access will be suspended until you contact Reformed Pilates Co.
Waitlist policy: If you fail to confirm or deny a position on a waitlist, it will be like you have attended the class and the session will be deducted from either your membership or your session purchase. It is your responsibility to ensure your account notifications are active so that you receive the automated messages either via text message or email. Reformed Pilates Co may not credit any classes missed because of not having your account notifications turned on.
Booking policy: All classes and sessions can be booked 30 days in advance. For further advanced bookings you will need to contact the office. Advance bookings greater than 30 days are at the discretion of Reformed Pilates Co.
Reformed Pilates Co may cancel a class at any time and for any reason or may make changes to the timetable without notification to any client or member. Reformed Pilates Co may credit any classes cancelled back to your membership or session purchase if a class is cancelled due to the studio cancelling them.
Reformed Pilates Co reserves the right to change or substitute any instructor, at any time without providing notice to you. Reformed Pilates Co will not credit classes back to your membership or session purchase due to change or substitution of an instructor.
Reformed Pilates Co may close for Christmas, Easter, other Public Holidays or any other day at the discretion of Reformed Pilates Co.
If the Australian or WA Government forces closure of the studio, Reformed Pilates Co will honour all pre-paid classes and sessions to be used with the expiry extended when legally allowed to re-open.
Membership Terms and Conditions
All Reformed Pilates Co memberships are 3 month contracts that consist of 3 monthly payments to Reformed Pilates Co, which are debited from your nominated credit card and will automatically continue on a month to month basis. We do not accept American Express cards or direct debits from bank accounts.
Your membership plan is based on either 2 x Reformer or Matwork Sessions, OR 3 x Any Sessions, OR 4 x Any Sessions per week depending on the membership plan you have selected.
Your contract consists of the allocated number of sessions per week and these will be provided to you, in total, at the start of each of your months (on the date when your membership payment is taken). The sessions for each contract period have a one month expiry. So that, if you have not used all of the sessions during the month they will be forfeited.
Unfortunately, this means we cannot refund any purchases under any circumstance and all monthly account payments will need to be made in full, including if you did not use all of your sessions.
Any 3 month membership plan must be paid for entirely – there are no cooling off periods, early terminations, refunds or credits given.
Membership plans will AUTOMATICALLY be renewed at the end of the 3 month contract period. After your initial 3 month contract has been completed, it will then continue automatically on a month to month basis unless you cancel prior to your third month in line with our cancellation policy.
- Membership CANCELLATION POLICY is 1 month’s payment:
- If you wish to CANCEL your membership at the end of the initial 3 months, you must email 7 days prior to your third payment to meet our 1 month’s cancellation policy.
- If you wish to CANCEL at anytime after the initial 3 months, we require notice 7 days prior to your next scheduled payment which will be your FINAL payment to meet our 1 month’s cancellation policy.
This means you will have one final payment before your contract is ended and it is your responsibility to know when your payment dates are to meet the 1 month’s cancellation policy – please ensure you email prior to this payment date for your membership to be cancelled on time.
Membership plans can be upgraded at any time (new contract period applies) or downgraded with 1 month’s payment on your current membership plan prior to the change in membership – please give 7 days notice in writing (downgrading applies only after your initial 3 month contract has been completed).
Memberships can be suspended for up to 2 weeks during any 3 month contract period due to holidays or illness. During that time you will be unable to book classes and when you return your account will be automatically adjusted in terms of the payment amount and the duration of your contract. If you are going on holiday, we suggest that you forward book your classes for when you return to avoid missing out on your preferred classes. Reformed Pilates Co will not extend your contract further due to not being able to book available class times if you have not forward booked.
From time to time, your membership payment may change due to the increases in overheads. Reformed Pilates Co will endeavour to minimise this with the hope of only an annual increase. At any time, you will receive one month’s notice of this change.
Your monthly payments may sometimes decline because of card problems, security reasons or funding issues. If this occurs, we will apply a small fee of $15.00 to your account to cover the costs of resolving the payment decline. Unfortunately, these are the charges incurred by Reformed Pilates Co from the credit card processing merchants and these cannot be absorbed by Reformed Pilates Co. It is your responsibility to make sure the credit card details on file are up to date and current at all times to prevent a declined payment fee being charged.
Late cancellation (12 hours or 24 hours for studio circuit) and no show fees apply to all group classes as per the general studio policy listed above.
By purchasing a membership, you agree to the studio policies and to the full list of membership terms and conditions as listed on the website and to pay the membership as per the terms set out in your contract.
Studio Updates, Timetable Changes & Special Offers